We are at your service
You don’t simply buy an organ from us … you invest in one and get true benefits of service. Our after sales service is second to none with for example a ten years parts and labour warranty on all new Makin and Copeman Hart instruments.
As your guarantee approaches its expiry date, you will be provided with details of the Extended Guarantee Scheme or you may prefer to discuss other options including an Annual Service arrangement. No matter which option you choose, you can be safe in the knowledge that your instrument is in good care into the future.
We have been maintaining Makin and Johannus organs for the last 40 years and therefore have tremendous experience to quickly identify individual faults from symptoms described on a telephone call.
Our massive parts inventory means that any faults are usually corrected within a week by a single visit to the organ so any downtime is minimal. If we do run into more complex issues, such as damage by lightning strike which may require significant rebuilding work, then we can usually provide a loan instrument for you.
Repairs
We have been maintaining our organs for over 50 years and therefore have tremendous experience in quickly identifying individual faults from the symptoms described. Our massive parts inventory means that any faults are usually corrected within a week by a single visit to the organ so any downtime is minimal.
If we do run into more complex issues, such as damage caused by a lightning strike which may require significant rebuilding work, then we can usually provide a loan instrument for you. We have engineers covering the whole country, so regardless of location, call out and labour charges remain at a standard fixed rate.
Preventative Maintenance
Keeping your organ in tip-top condition by having an Annual Service, aimed at preventative maintenance, will ensure that you have trouble free use for many years to come. This is especially important once the original parts and labour guarantee have expired. This can be carried out at your request at a moderate cost.
If you would like to take advantage of any of the above services whether you are an existing or new customer, please send an e-mail and we will endeavour to meet your individual needs.
